To get support under the National Disability Insurance Scheme (NDIS), your child aged over seven (7) years must have a permanent and significant disability that affects their ability to take part in everyday activities. 

You will need to contact a Local Area Coordinator (LAC) to discuss your child and your family's needs. LACs assist people with disability to access the NDIS. Once you’re eligible for the NDIS, they will work with you to identify your goals for your first NDIS plan. They will also support you in exploring ways to achieve these goals and help you understand how the funding in your plan works. You choose who will provide your NDIS supports.

What does a LAC do?

Local area coordinators have four key roles:

  1. They link you to the NDIS, to information and support in the community
  2. They gather information with you for the development of your First Plan
  3. Where identified, they assist you to start your NDIS journey by supporting you to implement your plan and connect you to community
  4. They work with the local community to promote a more welcoming and inclusive environment for people with disability

What they don’t do:

  • They are not support coordinators
  • They don’t approve the funding amount for NDIS plans

Local Area Coordinators in each State/Territory

Throughout Australia, the NDIS have partnered with well known community-based organisations to deliver LAC services. Where multiple organisations have been partnered, you may note that the locations they service have been highlighted.  These link through to the NDIS website where it details the areas covered in this location.

Australian Capital Territory

Feros Care
Tel: 1300 986 970

New South Wales

Tel: 1800 864 846
(Covering Nepean Blue Mountains, Northern Sydney, Western Sydney, Southern NSW, Illawarra Shoalhaven)

St Vincent de Paul Society NSW
Tel: 1800 794 934  |  Email:
(Covering South Western Sydney, Central Coast, Hunter New England, Sydney and South Eastern Sydney)

Social Futures 
Tel: 1800 522 679
overing Far West, Murrumbidgee, Mid North Coast, Northern NSW and Western NSW)

Northern Territory

In the Northern Territory the NDIS will be rolled out geographically. This means people will move to the NDIS at different times depending on where they live.

Currently the NDIS is available in the East Arnhem, Barkly, Darwin Remote and Katherine regions of the Northern Territory.

From 1 July 2018, the NDIS will become available in the Darwin Urban and Central Australia regions of NT.

Click here to view the NDIS in the Northern Territory.


Carers Queensland Incorporated
Tel: 1800 242 636
(Servicing the areas of
 ToowoombaIpswich and Rockhampton, Rockhampton, Beenleigh, Brisbane North & South, Caboolture/Strathpine, Maroochydore, and Robina service areas)

Feros Care
Tel: 1300 986 970
(Servicing the areas of Townsville and Mackay)

Tel: 1300 492 492
(Servicing the 
area of

Tel: 1800 276 276 
(Servicing the area of Maryborough)

Mission Australia
(Servicing the area of Cairns)

South Australia

Feros Care
Tel: 1300 986 970   |
(Servicing the areas of the Barossa, Light & Lower North, and Northern Adelaide)

Tel: 1800 290 555
(Servicing the areas of Western Adelaide, Eastern Adelaide and, Yorke and Mid North Service Areas)

Mission Australia
Tel: 08 8218 2800
(Servicing the areas of the Limestone Coast, Murray and Mallee, Adelaide Hills, Fleurieu and Kangaroo Island, Southern Adelaide and, Eyre Western and Far North areas)

One of the NDIS's NSW Partners, Uniting NSW/ACT, are temporarily sending a small team of Local Area Coordinators to South Australia to work alongside the local NDIA office and the new SA PITC, Baptcare and Mission Australia to assist with the delivery of Local Area Coordination services. Uniting NSW/ACT staff will be using NDIS co-branded materials and badges to ensure they are easily identifiable as Local Area Coordinators.


Mission Australia
North West Tel: 03 6420 6850
South East Tel: 03 6212 6850
(Servicing the South East and North West areas)

Tel: 1800 171 233
(Servicing the North and South West areas)


Brotherhood of St Laurence
Tel: 1300 275 634
(Servicing the areas of North East MelbourneHume MorelandBayside Peninsula, Brimbank Melton and Western Melbourne Service Areas) 

Latrobe Community Health Service
Tel: 1800 242 696
(Servicing the areas of Central HighlandsOvens MurrayWimmera South West (external)BarwonInner East MelbourneInner Gippsland, Outer Gippsland, Outer East Melbourne, and Southern Melbourne service areas)

Tel:1300 488 226
(Servicing the area of Loddon, Mallee and Goulbourn service areas)

Western Australia

From 1 July 2018, the nationally-delivered NDIS will begin to be available to new participants based on where they live. Please click here to view the geographic roll out in Western Australia page to find out where and when the NDIS will be available.

To find out more about LACs and the NDIS from the NDIS website, please click here.